If a member's concerns remain unresolved after approaching the chain of command, who should they contact next?

In cases where a member's concerns remain unresolved after following the chain of command, the next appropriate contact is corporate. This step is crucial because the corporate level is equipped to address issues that may not have been effectively resolved at lower levels within the organization. They possess the authority, resources, and comprehensive perspective needed to handle more substantial or systemic issues that could affect multiple members or chapters.

Reaching out to corporate is essential, as they generally have established protocols for addressing member grievances that have not been satisfactorily handled. This can include reviewing the situation, understanding the points of contention, and taking appropriate action or making recommendations based on the organization’s policies and values.

The other options—such as contacting the local chapter, state representative, or the national board—could potentially lead to delays in resolution, as those entities may not possess the immediate authority or scope required to address more significant issues effectively.